Ship + Mail
Damaged shipments
Stakeholders must alert suppliers of any materials received in damaged condition.
Suppliers typically initiate a damage claim with the carrier. Please retain all packaging, in the event an inspection is required. Value of the damaged item(s) must exceed $100 for a formal claim to be filed with the carrier if it is believed item(s) were damaged in transit. Suppliers are often required to file claims with the carrier within 60 days of delivery.
Overages or shortages must be reported directly to the supplier in a timely manner. Contact Logistics for assistance at (517) 884-6082.
Once a supplier has provided a claim number, you may check on the claim status using these links: