Ship + Mail FAQs

• Who do I contact to have empty mail bins delivered?

  To request delivery of empty mail bins, you may either:

  • notify your University Procurement and Logistics driver, or
  • contact either Mail Services (884-6084) or Central Shipping and Receiving (884-6203)
• Why did my shipment deliver to Central Shipping and Receiving?
  Carriers have been instructed to stop at Central Shipping and Receiving, where materials are verified and designated for final delivery. University Procurement and Logistics is committed to making MSU safer by reducing commercial traffic on campus.
• I’ve filled out a Service Request to have a parcel picked up by Logistics. Where do I put it?
  Items for pick up should be placed in the mail room with a copy of the completed Service Request Form attached. Palletized items should be placed on the dock with the completed Service Request Form attached.
• I have a large mailing. How do I get it picked up?
  Large mailings must be contained in USPS mail bins for pick up. On the Service Request Form page, select “Campus Pickup” and complete and submit the form.
• When is it necessary to submit a Service Request Form?

  There are four types of Service Request forms, that are used for different purposes.

  • US Postal Service Mailings
  • Intelligent Mail Package Barcode mailings
  • FedEx/UPS/DH, or Freight
  • Campus Pickup (MSU Building-to-Building Pickup and Delivery)

  Note: Campus mail does not require a Service Request

• The carrier (UPS, FedEx, etc.) says my package has been delivered to MSU. How can I track it on campus?
  Packages can be tracked on campus using our online tool, U-Track.
• How are hazardous materials defined?
  A hazardous material is any substance or material that poses an unreasonable risk to health, safety, or property when transported.
• How do I ship hazardous materials?

  Logistics staff is 49CFR trained and certified in classifying, documenting, packaging and handling hazardous materials. To ensure compliance with Department of Transportation regulations, departments must complete the Hazardous Materials Transportation Form (.pdf) and attach it to the package, along with the completed Service Request Form and Safety Data Sheet (SDS). Domestic packages require a minimum of 24 hours for processing; international packages require a minimum of 48 hours. Contact Environmental Health and Safety when shipping radioactive substances.

• Where can I find information about the restrictions and identification requirements for my hazardous shipment?

  The manufacturer’s Safety Data Sheet (SDS) includes information such as the properties of each chemical; the physical, health, and environmental health hazards; protective measures; and safety precautions for handling, storing, and transporting the chemical.

  • Generally, the container the item in question came in should have any required hazardous material identification markings.
  • Hazardous materials can be identified in several ways. View most commonly displayed identifications
  • Restrictions for shipping hazardous material may vary by item, size, quantity, destination, among others. Contact the University Procurement and Logistics' Shipping office at (517) 884-6203.
• How do I complete international customs forms?
  Customs forms are completed online through the United States Postal Service.
• What is an Export Control Classification Number (ECCN)?
  • An ECCN is a five-character alphanumeric code used to classify US exports that help in determining if an export license from the Department of Commerce is needed for a given commodity, software, or technology.
  • Not all items have ECCNs.
  • All ECCNs are listed in the Commerce Control List (CCL).
  • Contact the Office of Export Control and Trade Sanctions for further information.
• I have a shipment that needs to be sent overseas. What do I do?
  Logistics is responsible for export compliance at MSU. The International Shipping form (.pdf) must be completed and attached to your package along with the Service Request form. Once received by Logistics, we will complete the additional required paperwork. Twenty-four to seventy-two hour lead time is required.