Spartan Marketplace FAQs

General Questions

Spartan Marketplace is MSU’s online procurement solution. It provides MSU employees an easy, effective way to order departmental purchases from certain suppliers using contracted pricing.
Spartan Marketplace simplifies the procurement process for campus users, by locating suppliers in a single online environment where purchases can be made using strategic contracts that have been negotiated by Procurement. It is intended to make obtaining items for units and departments easier, and more efficient and effective.
University Procurement and Logistics manages the solution and is responsible for the suppliers that are available through the site. A help desk is available to assist campus customers.
  • It is an online purchasing and payment portal, that uses a “shopping cart” experience.
  • Spartan Marketplace integrates with the Kuali Financial System (KFS) to provide near real-time accounting information and to auto-submit a requisition for orders.
  • EBS login provides access to many suppliers.
  • Products may be searched for and selected from supplier catalogs.
  • Once products are added to a cart and submitted, a requisition may be routed for additional approvals, if conditions are met.
  • The system accepts an MSU account number.
  • It’s easier. You can access suppliers with contracted pricing through a single portal, using sophisticated search functionality to view items from supplier catalogs.
  • It saves money. Use of contracted pricing saves the university money and allows Procurement to negotiate a better value.
  • It saves time. Several large suppliers are located in one spot—and comparing prices is easy.
  • Previous purchases are archived and easy to find.
Contracted pricing on off-campus supplier catalogs is what's paid by campus customers. There is no markup on those orders.
Purchases for capital equipment must not be made through Spartan Marketplace. Other purchases follow the same policy as reflected in the MBP.
Yes. Currently, IE, Edge, Firefox, Chrome, and Safari (current version, and one version back) can be used.
No. There are several addresses where suppliers will ship. Note that campus orders all ship to University Stores (Central Shipping and Receiving) and are delivered to buildings using the existing truck routes. Extension offices or other off-campus addresses not listed below should use a PCard to make purchases, instead of using Spartan Marketplace.
UNIVERSITY STORES
ANGELL BLDG
166 SERVICE RD
EAST LANSING, MI 48824
KELLOGG BIO STATION
3700 EAST GULL LAKE DR
HICKORY CORNERS, MI 49060
MSUCOM FLINT
COLLEGE OF HUMAN MED
200 E 1ST ST
FLINT, MI 48502
BIOCHEMISTRY
603 WILSON RD
RM 110 BIOCHEMISTRY BLDG
EAST LANSING, MI 48824

MANAGEMENT ED. CTR.
811 W. SQUARE LAKE RD
TROY, MI 48098

MSUCOM AT MACOMB
14500 E 12 MILE RD
K BUILDING, SHIP/REC
WARREN, MI 48088
BIO-ECONOMY RES/DEV
242 HOWARD AVE
HOLLAND, MI 49424

MIDLAND AXIA INST.
715 EAST MAIN ST, STE 115
MIDLAND, MI 48640

MSUCOM POPOFF CLINIC
10809 MACK AVE
DETROIT, MI 48214
COLLEGE OF HUMAN MED. FLINT
200 E 1ST ST
FLINT, MI 48502
MSU DETROIT CENTER
3408 WOODWARD AVE
DETROIT, MI 49201
SECCHIA CENTER
420 DIVISION AVE N
GRAND RAPIDS, MI 49503
DOW FOUNDATION BLDG
1910 WEST ST ANDREWS RD
MIDLAND, MI 48640
MSU - TSMM
COOK DEVOS CTR F
301 MICH ST NE, STE 512/514
GRAND RAPIDS, MI 49503
VAN ANDEL INSTITUTE
333 BOSTWICK AVE NE
GRAND RAPIDS, MI 49503
GRAND RAPIDS RESEARCH CENTER
400 MONROE AVE  
GRAND RAPIDS, MI 49503
MSUCOM DETROIT
DETROIT MED CTR - HUTZEL BUILDING
4707 SAINT ANTOINE ST
DETROIT, MI 48201
Yes. Only PCard users can place orders in the MSU Amazon Business account. Amazon FAQs

Login and Access

Login through EBS (ebs.msu.edu) and select the "Spartan Marketplace" tab. Typing marketplace.msu.edu into a browser will also take you to a login portal. MSUNet ID and password are required, as is two-factor authentication.
Yes. All currently active employees can place an order in Spartan Marketplace.
No, logins are based on an individual’s MSU NetID. There is no way to set up a shared login.
You will have the ability to browse, add products to a cart, and place an order. Orders under $2,500 per supplier create a requisition and route automatically through the Finance System and generate a purchase order that is sent electronically to the supplier. Orders $2,500 and over will stop for approval by the unit’s fiscal officer and any other routing the department currently has set up on requisitions. Note that dollar thresholds are customizable within the Finance System. Once approved, the purchase order will be generated and route to the supplier electronically.
In some instances, brower-related issues can affect Spartan Marketplace functionality. Clearing your browser cache can often correct the problem. Directions for clearing your cache

Search Function

Within Spartan Marketplace, suppliers have different technical capabilities as far as searching for their products. Some supplier catalogs won’t return results when you type a keyword in the search bar. You will need to click on their catalog to search for items. Other supplier catalogs will return results if you type a keyword into the search bar. Next to the supplier catalogs on the homepage of Spartan Marketplace, it indicates whether that supplier's products are searchable.

University Stores

Yes. The University Stores online catalog is accessible through Spartan Marketplace. Purchases can also be made in-store at 166 Service Road.
Yes, University Stores is a supplier within Spartan Marketplace. To access the University Stores catalog, click the Spartan Marketplace tab after logging in to EBS.
Favorites established in the University Stores catalog will transfer to Spartan Marketplace. Saved carts, however, will not transfer.
Yes. A link is available on the University Services website for campus customers to reserve merchandise for personal use and pay for it at University Stores. 

Login and Access

No. All current active employees (including student workers) identified in the Finance System can place an order without being assigned a role.
Yes, orders may be placed at any time. If the Finance System is unavailable due to maintenance, all placed orders will be automatically transferred once the system is available.
Capital equipment should NOT be ordered through Spartan Marketplace.
Yes. Within the Finance System, adjustable thresholds can be set by account number. A threshold will determine the dollar amount at which Spartan Marketplace (including University Stores) orders route to the fiscal officer for approval. If no threshold is set, orders will not stop for fiscal officer approval unless they are $2,500 or more. The default threshold of $2,500 is consistent with PCard and University Stores.
Yes. There is a $25,000 order limit for all suppliers except Dell and Apple, whose limit is $50,000.
To take advantage of contracted pricing—and ultimately save university resources—please purchase from suppliers within Spartan Marketplace whenever possible. If an item is not available within Spartan Marketplace, a PCard or requisition may be used. 
Supplier catalogs should indicate when ordering if an item is on backorder.
No. All orders will result in a purchase order being created and electronically sent to the supplier for order placement.
You will receive an FYI email from the Finance System (if you have preferences set up to send email notifications) and a confirmation email from the supplier.
It is not possible to change a PO once issued. Contact the Spartan Marketplace help desk for assistance at spartmar@msu.edu or call 884-6177.
To cancel an order placed in Spartan Marketplace, contact the supplier directly. You will need to vertify with the supplier whether the order has already shipped. If the order has not shipped, ask the supplier to cancel your order and send you an email confirming the cancellation. You must then send an email to the help desk at spartmar@msu.edu to have your purchase order canceled in KFS.
No. Though they cannot be included in the profile, IPF Work Order Numbers can be added at the time of checkout.
You may use the Org Ref ID field in the accounting line to type in information that will appear on the ledger. There is room for eight characters in the field.
Yes. You may search by several attributes by the most recent 100 transactions. Beyond that, you will need to perform a search within the Finance System.
If your room number is in the Finance System, it will be available in Spartan Marketplace. If you do a search and can't find your room number, pick a valid room number and click "Add." Type the correct room as part of your address line.
Occasionally, Office Depot will offer discounted pricing for obsolete or other items that may be less expensive than the price in Spartan Marketplace. If this happens, please contact the Spartan Marketplace help desk and we will process a price adjustment.

Billing

After an order ships, the supplier submits an electronic invoice which creates a PREQ (Payment Request) document in KFS. It routes to the fiscal officer for approval and will link to the related requisition and purchase order.
Yes, the accounting string is validated in the system.
Yes. The system will accept split percentages that total 100%.
Billing can be split by percentage only, not by dollar amount. Actual expenses can be adjusted by dollar amount on the Payment Request document, as is done today in the Finance System.
No. Because everything is done electronically, there are no actual invoices produced. However, Payment Request documents are created using the electronic invoice that was submitted by the supplier and can be searched within the Finance System.

Shipping

For most suppliers, yes, the cost of items in the catalogs includes standard shipping. Life Technologies orders will NOT include shipping costs—they will be billed on the back end and users will not see the charges on the purchase order. Note that for any supplier, there may be additional handling charges (for items such as dry ice). Rush orders that may require additional shipping costs should be placed by contacting the supplier directly, and not through Spartan Marketplace.
On campus, orders ship to Central Shipping and Receiving, where they are received and delivered by UPL Logistics. Packages are delivered to buildings or offices by Logistics as part of the existing truck routes.
Please contact the supplier directly to resolve an issue with an order.
Orders typically ship from the supplier the same day or next day, once the PO is received. Please note that if approvals are needed within the Finance System, suppliers will not receive the PO until all approvals have been completed.
Yes. You may have different "Deliver To" addresses associated with your profile, though you may only use one address per order. A separate order must be placed for each delivery location.
No, requesting rush delivery in Spartan Marketplace is not possible.

Returns

To return items ordered through Spartan Marketplace (for suppliers other than University Stores), please contact the supplier directly to find their preferred method (see table at bottom of page). Complete the supplier's material return authorization form, attach it to your item, and submit a Service Request (EBS login required). Select the "Parcel UPS/Fed Ex" option on the Service Request for smaller shipments or the "Freight" option for larger shipments. Place the item in your building mailroom or dock, and Logistics will pick it up for return. Return items to University Stores using the University Stores Return and Exchange form  or refer to Returns on Purchase Orders for more information.

Suppliers

Suppliers in Spartan Marketplace have been selected through a competitive bid and negotiation process. Campuswide strategic contracts are in place that offer the best overall value to the university.
Suppliers that sell a variety of products—including office supplies, maintenance/repair goods, scientific supplies, computers, and more—can be found in Spartan Marketplace. Please visit Spartan Marketplace to view the most current list of suppliers.
You may use a PCard or create a requisition in the Finance System if the supplier or product you need isn’t available through Spartan Marketplace. 

Help

For assistance, contact the Spartan Marketplace help desk.
Email: spartmar@msu.edu
Phone: (517) 884-6177

Supplier Contact Information

Supplier Contact Phone
Amazon Business  Customer Service
View FAQs
 (866) 486-2360
Apple Suzanne Whitlow
Sheri Schultz
(512) 674-6767
B&H Photo

Carly Steiner
michigan@bhphoto.com

(212) 239-7500 x 7106
(800) 947-8003 x7744

Bio-Rad Laboratories Walter Kliza (800) 876-3425 x8544
CDWG Hansen Chennikkara
Leigh Williams
(312) 705-8945
(616) 464-5313
Concordance Healthcare Ray Taylor (248) 872-8587
Connection Daniel Loofe ll (800) 800-0019 x75530
Dell Brandon Wyble (512) 513-2268
Dot Scientific, Inc. Toni Kelley (800) 878-1785
Fisher Scientific Matt Bennett O: (800) 766-7000
C: (517) 243-3069
Ferguson John Doyle O: (517) 487-3601
C: (616) 299-3335
Galloup Jordan Spearman (517) 482-6170
Grainger Jim Biel (313) 269-3889
Graybar Carrilee Hoose O: (517) 827-6214
C: (517) 827-6206
Johnstone Supply Rich Snyder O: (517) 482-8478
C: (517) 712-0086
Kendall Electric Joanne Cebelak (517) 322-2411
Lansing Sanitary Supply Gina Rambat (517) 927-5587
Life Technologies Mario Lucia (734) 255-3540
McMaster-Carr Customer Service (330) 995-5500
Medline Matt Hendricks (616) 318-3869
Office Depot Erinn Wilson (517) 899-2141
Qiagen Nicole Henley (734) 635-9893
Sigma-Aldrich Kristen Ritter O: (800) 645-5476
C: (810) 355-6718
VWR Becky Dixon (858) 210-1543
Wesco Mike Ballheim